Should you choose Vision Commerce, or any Vision product for that matter, we won't just send you a CD in a pretty box and leave you alone to get on with it.
Commerce is a state-of-the-art software application, backed up by a team of project managers, software developers, and support technicians with years of experience in the Warehousing, Distribution and Wine industries.
We understand that implementing or changing to a new software application which underpins how your core business operates is always going to be a big project. That is why we work with you every step of the way to ensure the transition is as smooth as possible.
You won't know if any new software solution is 100% right for you or your business just by looking at some blurb on a website and a few pictures.
We spend a great deal of time working alongside new customers to assess what they require from a new stock management software package. This ensures that they employ the right solution.
Case studies are available on our Case Studies page. These show how we have worked with existing customers to bring them a feature-rich software platform and how it benefits their business.
On-site demonstrations are often the first real step towards understanding the benefits that a new software package can provide. Demonstrations can be arranged to show both you and your staff the capabilities and benefits Vision's Commerce can bring.
We understand that every customer is different; an implementation method which is suitable for one customer will not necessarily be suitable for the next. You may require us to provide hardware or advice; you will probably have data in an existing system which needs to be transferred or EDI links from a service provider that need to be changed.
During the implementation process, you will be assigned a project manager who will work alongside you and your staff every step of the way - from the initial discussions all the way to completion and beyond to ensure a smooth transmission.
As with most things, the majority of problems occur when we don't understand something - this is why all Vision products come with a tailored training option which we will discuss with you during the implementation process. The training will ensure that all users are fully competent on the features and operation of Vision Commerce and help you to get the most out of your purchase.
Additional training blocks or refresher courses can be arranged at any time to ensure that any new users are fully trained, and current users kept fully up-to-date on new features.
Unfortunately, no software program is without the occasional bug, and we all know that users do occasionally make mistakes. The real issue is how these problems are handled and corrected, and as you'd expect, Vision has this covered. We provide a dedicated in-house support team who are on hand to troubleshoot day-to-day problems, as well as investigate and escalate software bugs.
We are on hand to ensure your staff and business keep working, through any problems which may occur along the way.
Our software is constantly evolving. Updates are developed, tested and scheduled for installation on a frequent basis. Completed updates are then either downloaded automatically from our servers or installed manually.
We work closely with all customers to ensure they are getting the most out of their investment. We publish regular newsletters and hold product development meetings to keep all customers abreast of developments both at Vision and Ontech, as well as new and upcoming features.
For more information on Vision Commerce or any of our software products, please use the contact form found here - or call us on 0330 100 4590.